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The platform for integrating all service processes, SolveDirect Cube offers the integration of all local service partners with different ticket systems and the ITIL compliant representation of the regional service processes. “We can now benefit from a unified reporting concept and if the regional service processes reflect ITIL-compliant. All of our partners and subcontractors are connected via the web interface,” is how Gerhard Hudecek, Head of Technical Operations of principle business, the benefits to the point.

Uniform and automatic reporting is especially for the numerous contracting of principle business of importance. This increases the transparency of all support processes and procedures. Regardless of the tools used and defined processes can not be neglected the human factor, however. “When you go service management is not just about technical issues. Rather, the trick is to get all parties on board and integrate sub-contractors and employees in the processes,” said Hudecek.

SolveDirect Cube saves time and money as in the integration of all service management processes. Four weeks are enough for an implementation. “The achieved through automation and integration time and costs considerably,” said Hudecek. SolveDirect customers still have a second cost advantage: the connection to other installations, and subcontractors fall thanks to unlimited users in the enterprise license, no additional costs.

Until 2011, the last missing links between Europe and America and South Africa and Australia are closed. The integration of all operational projects and locations enables the world, from the R & D up to the maintenance departments. It should also integrate the internal ERP system with the SolveDirect Cube, with which the reporting is standardized. Last but not least you want the service processes are standardized in all countries under ITIL. More than 40,000 tickets principle business has settled in 2009 on the SolveDirect CUBE, and growing.

www.solvedirect.com